We collect information you provide when registering, completing your profile, setting your preferences, and using the platform.

• Account Details: Your name, mobile number or email, password, and the information needed to confirm your mobile number or email.
• Personal Details: Your gender, date of birth, marital status, ethnicity, location, appearance details, introduction, and expectations.
• Education and Work: Your school, education level, field of study, profession, and other education or work details you provide.
• Parent or Guardian Details: Names, occupations, places of birth, contact details, and other information you provide.
• Contact Details: Mobile, WhatsApp, and additional contact numbers, email, and the person to contact.
• Sibling Details: The number of brothers and sisters and any additional information you provide.
• Marriage & Lifestyle Details: Information you choose to provide about your marriage history, marriage plans, lifestyle, living arrangements, language, relocation, and other match-related details available on the platform.
• Partner Preferences: The preferences you provide about the type of marriage partner you are looking for, including preferences you mark as important or flexible.
• Platform Activity: Requests, shortlisted profiles, profile interactions, and records of contact details you unlock.
• Payment and Refund Details: Your selected plan, payment amount, payment method, payment reference, proof of payment where provided, and details needed to handle a refund where applicable.

• Create and manage your account and profile.
• Save your progress so you can return and complete unfinished profile sections.
• Verify your details and confirm the required family awareness of your marriage search.
• Show approved profiles to suitable members and provide profile and match recommendations.
• Use your Marriage & Lifestyle Details and Partner Preferences to better understand your match preferences and improve relevant recommendations.
• Manage requests, contact access, plan usage, support, and profile promotion.
• Confirm payments and handle refund requests where applicable.
• Send account updates, confirmation codes, verification updates, request alerts, and reminders.
• Understand how the platform is used and improve our services and communications.

Once your main profile is complete, our team may contact you to verify your details and confirm the required family awareness. We use your profile, family, and contact information where needed to carry out these checks.

You do not need to purchase a paid plan before verification. Your profile remains hidden from other members until verification is completed successfully.

Once your profile is verified, it may be shown to suitable members according to your privacy settings and the platform's access rules. Profiles that are on hold, rejected, inactive, or deactivated remain hidden.

A paid plan is required when you want to use certain contact features, such as sending requests or viewing the contact details of public profiles. A paid plan is not required simply to have your verified profile listed.

Once approved, your profile information may be shown to suitable members according to the platform's access rules and your privacy settings.

• Private Profiles: Contact details are shared only after you accept another member's request.
• Public Profiles: Suitable verified members with the required plan access may unlock your contact details without sending a request first.
• Name Visibility: Use the available hide-name setting if you do not want your name shown on your profile.
• Marriage & Lifestyle Information: Match-related information that is enabled for profile display may be shown to suitable members. Some information may be used only for matching or recommendations and not displayed publicly.
• No Private Chat or Photos: HalalHearts.lk does not provide private chat or photo sharing.

Once contact details have been shared with another member, hiding or deactivating your profile cannot remove copies they may already have saved.

When adding another person's name, contact number, or other details, make sure they know about and agree to the information being used for your marriage search.

Our team may contact the parent, guardian, sibling, or other contact person you provide as part of verification and support.

Online payments are processed through OnePay. The information you enter into its payment service is also covered by its terms and privacy policy.

For bank transfers, our team reviews the payment reference and proof you provide. If a refund is requested and applicable, we may ask for the details needed to return the payment.

We use services such as Notify.lk for SMS and an email service to send account messages. These services receive the recipient details and message content needed to send those messages.

We use Fathom Analytics to understand website use and improve the platform.

We use encryption to help protect phone numbers stored in our database. We also take steps to prevent unwanted access to your information.

Keep your password and confirmation codes private. Contact our team if you believe someone else has accessed your account.

• Update Your Details: Keep your profile, Marriage & Lifestyle Details, Partner Preferences, and contact information correct. Contact support if you cannot update a detail.
• Deactivate Your Profile: Deactivation hides your profile. It does not automatically delete your account, payment records, or other saved information.
• Access or Deletion Requests: Contact our team to request access to your information or ask for its deletion. We will explain how your request can be handled and whether any records need to be retained.

We may update this policy when our services or use of information changes. Updates will be posted on this page.

For questions about your information or privacy, call or WhatsApp 075 536 3086, or email info@halalhearts.lk.